Shipping policy
1. Processing Time: Orders are typically processed and shipped within 1-2 business days of the order placement, excluding weekends and holidays. During peak seasons or promotions, processing times may be slightly longer.
2. Shipping Methods: We offer several shipping options to meet your delivery needs. The available shipping methods and carriers will be displayed during the checkout process. Please note that the shipping rates and estimated delivery times may vary depending on your location and the chosen shipping method.
3. Shipping Rates: Shipping rates are calculated based on the weight of the items in your order and the shipping method selected. You can view the shipping costs at checkout before completing your purchase. Free shipping may be available for qualifying orders or during promotional periods.
4. International Shipping: We currently offer international shipping to select countries. International shipping rates and delivery times vary depending on the destination. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you.
6. Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that the shipping address provided is secure and accurate. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
7. Address Changes: Please double-check your shipping address before completing your purchase. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible.
8. Shipping Delays: While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs delays, or high order volumes. We appreciate your understanding and patience during such situations.
9. Returns and Exchanges: For information on returns and exchanges, please refer to our Refund Policy.
10. Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer support at olivia@carteremporium.com.