Free & Easy Returns
The return or exchange process at Carter Emporium is simple and hassle-free:
- Contact Us: Begin by reaching out to our customer service team. You can do this through our website or by calling our dedicated customer support number.
- Provide Information: Share your order details, including your order number and the item you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization if necessary.
- Pack Your Item: Safely package the jewelry item you want to return, ensuring it's in its original condition and includes all accompanying documentation and accessories.
- Shipping Label: We will provide you with a prepaid shipping label, making the return or exchange process convenient for you.
- Send It Back: Drop off your package at the designated shipping location or schedule a pickup with the provided shipping label.
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return/exchange criteria.
- Processing: If everything is in order, we'll process your return or exchange promptly.
- Confirmation: You'll receive a confirmation email once your return is processed, and your refund or exchange is on its way.
Please note that if you are returning jewelry because it does not meet your expectations or because you selected the wrong size, the shipping costs will be your responsibility.
We're here to make your return or exchange experience as smooth as possible. If you have any questions or need assistance at any step of the process, our customer service team is here to assist you.