FAQs

Shipping & Delivery

Do you ship internationally?

Certainly! We offer international shipping. Simply proceed to checkout on www.carteremporium.com, and shipping options for your location will be calculated automatically.

How long does it take to ship my order?

Shipping times hinge on whether your purchase is an in-stock item or a made-to-order piece. In-stock jewellery ships on the same business day if bought before 3:00 pm ET, or the next business day if purchased later. Made-to-order jewelry undergoes expert crafting once your order is confirmed. The creation and processing of such items take 6-8 business days (excluding weekends) before they are ready for shipping.

What does "made-to-order" mean?

When you choose made-to-order, your exquisite jewellery is meticulously crafted after you place your order. Please allow 6-8 business days (excluding weekends) for the creation and processing of your jewelry before it is shipped.

How do I check the status of my order?

You can check the status of your order by visiting: Track my Order

Jewelry

Do you create custom jewellery?

Absolutely! We specialize in crafting custom jewellery tailored to your unique preferences. Schedule a free virtual consultation with one of our jewellery experts and they’ll help curate our styles to your needs.

How do I measure ring size?

Choosing the right ring size is crucial for comfort and ensuring that your new accessory looks stunning on your hand. Follow our simple guide below to determine your accurate ring size:

 

1. Measure Your Finger at the Right Time:

  • Your fingers can change size throughout the day and in different weather conditions. It's best to measure your finger at the end of the day when it's warm, as fingers tend to be slightly larger in the evening.

2. Use a Ring Sizer:

  • The most accurate way to measure your ring size is by using a ring sizer. You can purchase a ring sizing tool online or visit a local jeweler who can measure your finger for you. Remember to measure the specific finger you plan to wear the ring on, as each finger may have a different size.

3. Measure an Existing Ring:

  • If you already have a ring that fits the finger you want to wear your new ring on, measure the inside diameter of the ring. Use our sizing chart to match the diameter with the corresponding ring size.

4. Consider the Ring Style:

  • Different ring styles may fit differently. For example, wide bands usually require a larger size than narrow bands. If you're unsure, reach out to our customer service for personalized guidance.

5. Temperature Matters:

  • Cold weather can cause your fingers to shrink, while warm weather can make them expand. Keep this in mind when measuring your ring size.

6. Comfort is Key:

  • Your ring should slide over your knuckle with a bit of resistance but should not be too tight. It should sit comfortably on your finger without being too loose.

Still Unsure? Contact Us:

  • If you have any doubts or need assistance, don't hesitate to reach out to our customer support team. We're here to help you find the perfect fit.

At Carter Emporium, we are committed to ensuring that your jewelry shopping experience is seamless. With our comprehensive ring size guide, finding the right size for your perfect ring has never been easier. Thank you for choosing us to be a part of your special moments!

How do I measure necklace size?

How to Choose the Perfect Necklace Length

Finding the right necklace length is key to enhancing your outfit and ensuring a comfortable fit. Use this guide to determine the ideal necklace length for you:


1. Choker Length: 14-16 inches (35-40 cm)

  • Sits high on the neck, emphasizing the collarbone.

  • Ideal for off-shoulder or V-neck tops and dresses.

  • A trendy and versatile choice, perfect for both casual and evening wear.

2. Princess Length: 16-18 inches (40-45 cm)

  • The most common and classic necklace length.

  • Falls just below the collarbone, complementing a wide range of necklines.

  • Suitable for both casual and formal occasions, offering a timeless look.

3. Matinee Length: 20-24 inches (50-60 cm)

  • A longer necklace that rests just above the bust.

  • Adds an elegant touch to business attire or formal wear.

  • Pairs beautifully with high-necked tops and dresses.

4. Opera Length: 28-36 inches (70-90 cm)

  • A versatile length that can be worn as a single strand or doubled for a layered look.

  • Adds drama and sophistication, perfect for special occasions.

  • Great for creating a statement or layering with other necklaces.


Tips for Finding the Right Fit:

  • Measure Your Neck: Use a flexible measuring tape to determine your neck size accurately.

  • Consider Your Outfit: Think about the neckline of the top or dress you plan to wear with your necklace.

  • Layering: If you enjoy layering necklaces, consider combining different lengths for a chic, layered look.


Reminder:

Everyone’s style is unique, so feel free to experiment and find the length that makes you feel the most confident and comfortable. If you need any assistance or have questions, don’t hesitate to contact our customer support team.

Happy shopping at Carter Emporium — where your jewelry is as unique as you are!


How do I measure bracelet size?

How to Choose the Right Bracelet Size at Carter Emporium

Ensuring the perfect bracelet fit is all about comfort and style. Use this simple guide to help you choose the right size for your bracelet:


1. Measure Your Wrist

     Use a flexible measuring tape or a piece of string.

     Wrap it around your wrist snugly, but avoid making it too tight.

2. Note the Measurement

     If you're using a measuring tape, read the measurement in inches or centimetres.

     If you’re using string, mark or cut it, then measure the length with a ruler.

 


3. Add an Allowance for Comfort

     Add 0.5 to 1 inch (1.27 to 2.54 cm) to your wrist measurement for a comfortable fit. This ensures the bracelet won’t be too tight and allows for natural movement.

4. Refer to the Sizing Chart

     Use the chart below to match your wrist measurement to the recommended bracelet size.

5. Consider the Style of the Bracelet

     For a snug fit, choose a size close to your wrist measurement.

     If you prefer a looser fit or your bracelet has larger beads, you may want to go for a slightly larger size.


Sizing Chart for Bracelet Fit

Wrist Circumference (inches)

Wrist Circumference (inches) Recommended Bracelet Size (inches)
5.0 - 5.5 6.5 - 7.0
5.6 - 6.0 7.1 - 7.5
6.1 - 6.5 7.6 - 8.0
6.6 - 7.0 8.1 - 8.5
7.1 - 7.5 8.6 - 9.0
7.6 - 8.0 9.1 - 9.5
8.1 - 8.5 9.6 - 10.0

Wrist Circumference (cm)

Wrist Circumference (cm) Recommended Bracelet Size (cm)
12.7 - 14.0 16.5 - 17.8
14.2 - 15.2 18.0 - 19.1
15.4 - 16.5 19.4 - 20.3
16.6 - 17.8 20.8 - 21.6
18.0 - 19.1 21.9 - 22.9
19.2 - 20.3 23.0 - 24.1
20.6 - 21.6 24.4 - 25.4

Important Notes:

     Measure your wrist first, then add the recommended allowance for comfort.

     Check the sizing chart to select the best bracelet size for your wrist circumference.

     Adjustments may be necessary based on personal preferences and the style of the bracelet. If you prefer a looser or tighter fit, feel free to select a size that suits you best.

If you have any questions or need help finding your perfect fit, don’t hesitate to contact our customer support team.

Returns & Exchanges

What is your return policy?

At Carter Emporium, we proudly offer a no-hassle 14-day return policy. We're committed to delivering the highest quality moissanite, made ethically, not mined, and crafted with recycled precious metals. If your fine jewellery purchase doesn't meet your expectations, you can return or exchange it at no cost to you. You can learn more about our return policy here: Return policy

How do I make a return or exchange?

The return or exchange process at Carter Emporium is simple and hassle-free:

  1. Contact Us: Begin by reaching out to our customer service team. You can do this through our website or by calling our dedicated customer support number.
  2. Provide Information: Share your order details, including your order number and the item you wish to return or exchange. Our team will guide you through the process and provide you with a return authorization if necessary.
  3. Pack Your Item: Safely package the jewellery item you want to return, ensuring it's in its original condition and includes all accompanying documentation and accessories.
  4. Shipping Label: We will provide you with a prepaid shipping label, making the return or exchange process convenient for you.
  5. Send It Back: Drop off your package at the designated shipping location or schedule a pickup with the provided shipping label.
  6. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return/exchange criteria.
  7. Processing: If everything is in order, we'll process your return or exchange promptly.
  8. Confirmation: You'll receive a confirmation email once your return is processed, and your refund or exchange is on its way.

We're here to make your return or exchange experience as smooth as possible. If you have any questions or need assistance at any step of the process, our customer service team is here to assist you.

Purchase And Payment

Is my payment secure?

At Carter Emporium, we take your payment security seriously. Rest assured, when you shop with us, your financial information is protected through advanced encryption technology. We use industry-standard security protocols to ensure the confidentiality and integrity of your payment details.

Your peace of mind matters to us. We continually invest in the latest security measures to safeguard your transactions. Shop confidently, knowing that your payment information is in safe hands.

If you have any concerns or questions about payment security, please don't hesitate to reach out to our dedicated customer support team. Your trust in us is paramount, and we're here to assist you with any payment-related inquiries.

Can I make changes to my order?

Life can be unpredictable, and we understand that sometimes you may need to modify your order. At Carter Emporium, we strive to accommodate your requests to the best of our ability.

If you have any changes in mind—whether it's updating your shipping address, adjusting the size or style of your jewellery, or any other request—please don't hesitate to get in touch with our customer service team. We'll do our utmost to assist you in making the necessary adjustments to ensure your order aligns perfectly with your preferences.

Your satisfaction is our priority, and we're here to make your shopping experience as smooth as possible. Contact us today with your order modification needs, and we'll work together to meet your requirements.

What is Moissanite?

What Is the Origin of Moissanite?

Moissanite, a captivating and brilliant gemstone, has a fascinating origin story. Originally discovered in 1893 by French scientist Henri Moissan in a meteorite crater in Arizona, moissanite was initially thought to be diamonds. However, it was later determined to be silicon carbide, a unique compound with remarkable properties.

How Is Moissanite Made?

Moissanite is meticulously crafted through advanced laboratory processes. This stunning gemstone is synthesized using silicon carbide, a compound renowned for its exceptional hardness and brilliance. The process involves subjecting silicon carbide to extreme heat and pressure, replicating the natural forces that form gemstones deep within the Earth.

The result is a remarkable gemstone that dazzles with its fire and brilliance, often rivaling or even surpassing traditional diamonds. Moissanite's lab-grown nature ensures ethical and sustainable sourcing, making it a popular choice for those who value both beauty and responsibility.

Understanding Moissanite Brilliance

Moissanite brilliance is a captivating and distinctive feature of this gemstone. It refers to the way moissanite interacts with light, creating a stunning display of sparkle and fire. Moissanite's brilliance is a result of its exceptional optical properties.

Here's what makes moissanite brilliance stand out:

  1. Fire: Moissanite has a high dispersion rate, which means it disperses light into its spectral colors, creating vibrant flashes of rainbow-colored light. This rainbow effect is often more pronounced in moissanite compared to traditional diamonds.
  2. Luster: Moissanite exhibits a remarkable luster, giving it a dazzling and radiant appearance. Its ability to reflect and refract light contributes to its intense brilliance.
  3. White Light Scintillation: Moissanite's ability to reflect white light creates a continuous play of sparkle and brilliance, making it eye-catching and captivating in various lighting conditions.
  4. Double Refraction: Moissanite has a unique property of double refraction, meaning it can bend light differently in two directions within the crystal. This characteristic contributes to its exceptional sparkle and fire.
  5. Faceting: Moissanite is cut with precision to maximize its brilliance. The strategically placed facets enhance its ability to reflect and refract light, showcasing its brilliance from various angles.

In summary, moissanite brilliance is the result of its extraordinary optical properties, including high dispersion, luster, scintillation, double refraction, and expert faceting. This combination makes moissanite a stunning and captivating gemstone that rivals traditional diamonds in terms of brilliance and sparkle.

Why Does Moissanite Have a Higher Price Tag?

Moissanite's pricing can sometimes be higher compared to other gemstones due to several key factors:

  1. Laboratory Synthesis: Moissanite is typically lab-created, involving complex processes to produce high-quality gemstones. These processes require advanced technology and skilled labor, contributing to the overall cost.
  2. Exceptional Hardness and Brilliance: Moissanite possesses remarkable qualities such as exceptional hardness, brilliant sparkle, and fire. Achieving and maintaining these qualities in the synthesis process involves precision and specialized techniques, adding to the cost.
  3. Ethical Sourcing: Moissanite is a sustainable and ethical choice as it's not mined from the earth, reducing environmental impact and potential human rights concerns. Ethical practices often come with a higher price tag.
  4. Limited Supply: While moissanite is lab-created, the supply is not infinite. Manufacturers must invest in research, development, and resources to ensure a consistent supply of high-quality moissanite, which can affect pricing.
  5. Market Demand: Growing consumer interest in moissanite as an alternative to traditional gemstones has driven demand. Higher demand can lead to competitive pricing in the market.
  6. Branding and Certification: Some moissanite brands invest in branding, marketing, and certification to differentiate their products. These additional efforts can contribute to higher prices.

It's worth noting that while moissanite may be more expensive than some other gemstones, it often offers a compelling value proposition, given its exceptional durability, brilliance, and ethical sourcing. Ultimately, the cost of moissanite is influenced by a combination of factors, and consumers can choose options that align with their budget and preferences.

Can Moissanite Be Compared to a Diamond?

Moissanite has emerged as a breathtaking and budget-friendly alternative to diamonds, capturing the hearts of many. While it possesses some common traits with diamonds, such as brilliance and durability, it boasts distinctive advantages worth considering:

Exceptional Brilliance: Moissanite outshines with unparalleled brilliance and fire, often surpassing the sparkle of diamonds. Its faceting pattern disperses light in a mesmerizing and one-of-a-kind manner, creating a dazzling allure.

Impressive Hardness: Both moissanite and diamonds are renowned for their durability. Although diamonds rank slightly higher on the Mohs scale, moissanite's hardness is robust enough to withstand everyday wear without showing signs of scratching or chipping.

Beautiful Color Options: While diamonds come in various colors, colorless diamonds are typically the most coveted. Moissanite, on the other hand, offers a range of near-colorless options, which many find striking and attractive.

Ethical and Eco-Friendly: Moissanite's eco-friendly and ethical credentials shine brightly. Being predominantly lab-created, it alleviates concerns related to mining, making it an environmentally responsible choice.

Budget-Friendly Elegance: Moissanite's affordability is a significant draw for those seeking a splendid yet cost-effective gemstone. It allows individuals to acquire a dazzling piece of jewellery without breaking the bank.

In the end, the decision between moissanite and diamonds hinges on personal preferences, financial considerations, and ethical values. While moissanite dazzles with its brilliance and ethical sourcing, diamonds hold a timeless tradition as symbols of enduring love and luxury. Both have their unique allure, and your choice ultimately reflects what resonates with you the most.

How Can One Distinguish Moissanite from Diamonds?

With the naked eye, distinguishing between moissanite and diamonds can be challenging, as they often appear quite similar, but moissanite may exhibit more colorful flashes and slightly different light patterns than diamonds, and it may feel warmer to the touch due to differences in thermal conductivity.

Does Moissanite Use the GIA Diamond Color Grading Scale for Grading?

No, moissanite is not graded on the GIA (Gemological Institute of America) Diamond Color Grading Scale. The GIA Diamond Color Grading Scale is specifically designed for assessing the color of diamonds. Moissanite, on the other hand, has its own color grading scale, which typically ranges from D (colorless) to K or L (faint yellow or gray tint). This scale is specific to moissanite and takes into account its unique color characteristics. It's important to note that moissanite and diamonds may have different color grades, and comparing them directly on the GIA scale can be misleading, as they have distinct optical properties and color appearances.

Is Moissanite Identical to Lab-Grown Diamonds?

No, lab-grown diamonds and moissanite are not the same; they are distinct gemstones with different chemical compositions and physical properties.

Is Moissanite Lab-Created?

Moissanite is a laboratory-created gemstone, produced by subjecting silicon carbide to controlled high-temperature and pressure conditions. This process allows for ethical sourcing and exceptional affordability, making it a popular choice for fine jewellery.

How Can you Tell If Moissanite Is Good Quality?

Determining the quality of moissanite involves assessing several key factors:

  1. Brilliance: High-quality moissanite should exhibit exceptional brilliance, with bright flashes of light and fire. The stone should sparkle intensely under various lighting conditions.
  2. Color: Moissanite is graded on a scale from colorless (D-F) to near-colorless (G-H) and sometimes with a slight tint (I-J). Opt for a color grade that suits your preference, but remember that colorless or near-colorless options are often preferred for their diamond-like appearance.
  3. Clarity: Look for moissanite with minimal or no visible inclusions or blemishes, as these can affect its overall appearance. High-quality moissanite typically has excellent clarity.
  4. Cut: A well-cut moissanite will have precise and symmetrical facets that maximize its brilliance and sparkle. A proper cut is crucial for a beautiful appearance.
  5. Carat Weight: Choose the carat weight that suits your style and budget. Moissanite is available in various sizes, so select the one that best fits your preferences.
  6. Certification: Reputable moissanite retailers may provide certificates of authenticity or grading reports that verify the quality and characteristics of the stone.
  7. Durability: Ensure that the moissanite you choose is durable and resistant to scratches and damage. High-quality moissanite should maintain its brilliance over time.
  8. Brand and Ethical Sourcing: Carter Emporium is dedicated to providing premium moissanite that adheres to the highest quality standards. We prioritize ethical sourcing and responsible practices, ensuring that your moissanite is not only beautiful but also ethical and environmentally friendly.

When assessing moissanite quality, it's often recommended to view the stone in person to observe its brilliance and fire. If possible, consult with a reputable jeweler who specializes in moissanite for guidance and assurance of quality.

Do Moissanite Last As Long As Diamonds?

Yes, moissanite is a durable gemstone that can last as long as diamonds. It has a hardness rating close to that of diamonds on the Mohs scale, making it highly resistant to scratching and wear. When properly cared for, moissanite can maintain its brilliance and beauty over a lifetime, just like diamonds.