Warranty
Carter Emporium Moissanite Jewelry Warranty
At Carter Emporium, we take pride in crafting exquisite moissanite jewelry of the highest quality. We are committed to providing you with pieces that are not only stunning but also built to last. Our warranty is a testament to the craftsmanship and durability of our products.
6-Months Warranty
We are pleased to offer a 6-Months Warranty on all moissanite jewelry purchased from Carter Emporium. This warranty covers any manufacturing defects in materials or workmanship, ensuring your jewelry remains as beautiful as the day you received it.
What's Covered:
- Moissanite Gemstones: Our warranty includes moissanite gemstones against any defects in the stone's color, clarity, or brilliance.
- Craftsmanship: We stand by the quality of our craftsmanship. If your jewelry experiences any defects related to the setting, prongs, or overall construction, we will repair or replace it.
Exclusions:
- Regular Wear and Tear: Please note that our warranty does not cover normal wear and tear, including scratches or damage from accidents, neglect, or misuse.
GRA Certificate and Black Warranty Card
Your purchase from Carter Emporium comes with a GRA (Gemological Research of America) Certificate, verifying the authenticity and quality of your moissanite. This certificate is a testament to the excellence of our gemstones.
Additionally, you will receive a black warranty card, which serves as proof of your warranty coverage. Please keep both your GRA Certificate and the warranty card in a safe place.
How to Make a Warranty Claim:
If you believe your moissanite jewelry is covered under our warranty due to a manufacturing defect, please follow these steps:
- Contact Us: Reach out to our dedicated customer service team via email or phone to initiate the warranty claim process.
- Provide Information: Provide your order number, details of the issue, and any supporting documentation, including your GRA Certificate and the black warranty card.
- Assessment: Our experts will assess your claim and guide you through the next steps, which may include return shipping instructions or repair procedures.
- Resolution: We will work diligently to resolve your issue promptly, whether through repair or replacement, ensuring your jewelry is returned to its original splendor.
Your Satisfaction, Our Priority
At Carter Emporium, your satisfaction is paramount. We are here to provide you with exceptional moissanite jewelry and stand behind the quality of our products. Our warranty is a testament to our commitment to your happiness and confidence in our jewelry.
Thank you for choosing Carter Emporium for your moissanite jewelry needs. We look forward to assisting you and ensuring that your jewelry continues to shine brightly.
For any warranty-related inquiries or claims, please contact us at olivia@carteremporium.com or +1 619 514 3233.