Warranty

Carter Emporium Moissanite Jewellery Warranty

At Carter Emporium, we take great pride in creating exquisite moissanite jewellery of the highest quality. We are committed to ensuring that our pieces are not only beautiful but also durable and long-lasting. Our warranty is a reflection of the craftsmanship and quality that goes into every piece.

6-Month Warranty

We are pleased to offer a 6-month warranty on all moissanite jewellery purchased from Carter Emporium. This warranty covers any manufacturing defects in materials or workmanship, ensuring your jewellery stays as stunning as the day it was made.

What’s Covered:

Moissanite Gemstones
Our warranty covers any defects in the moissanite stone’s colour, clarity, or brilliance.

Craftsmanship
We stand by the quality of our craftsmanship. If your jewellery experiences defects related to the setting, prongs, or overall construction, we will repair or replace it.

Exclusions:

Normal Wear and Tear
Please note that our warranty does not cover regular wear and tear, including scratches or damage resulting from accidents, neglect, or misuse.

GRA Certificate and Black Warranty Card

Your purchase from Carter Emporium comes with a GRA (Gemological Research of America) Certificate, which verifies the authenticity and quality of your moissanite gemstones. This certificate assures you of the excellence and value of our gemstones.

Additionally, you will receive a black warranty card, which serves as proof of your warranty coverage. Please keep both your GRA Certificate and warranty card in a safe place for future reference.

How to Make a Warranty Claim:

If you believe your moissanite jewellery qualifies for a warranty claim due to a manufacturing defect, please follow these steps:

  1. Contact Us: Reach out to our dedicated customer service team via email or phone to initiate the warranty claim process.

  2. Provide Information: Share your order number, a detailed description of the issue, and any supporting documents, including your GRA Certificate and black warranty card.

  3. Assessment: Our experts will assess your claim and provide you with the next steps, which may include instructions for returning the item or repair procedures.

  4. Resolution: We will work diligently to resolve your issue promptly, either through repair or replacement, ensuring your jewellery is restored to its original brilliance.

Your Satisfaction, Our Priority

At Carter Emporium, your satisfaction is our top priority. We are here to provide you with exceptional moissanite jewellery and are committed to standing behind the quality of our pieces. Our warranty reflects our dedication to your happiness and confidence in our products.

Thank you for choosing Carter Emporium for your moissanite jewellery needs. We look forward to assisting you and ensuring your jewellery continues to shine brightly.

For any warranty-related inquiries or claims, please contact us at olivia@carteremporium.com or +44 20 7946 0878.