Free & Easy Returns
Returns & Exchanges at Carter Emporium
At Carter Emporium, we strive to make the return or exchange process as simple and hassle-free as possible. If you're not completely satisfied with your purchase, we're here to help.
1. Contact Us
Start by reaching out to our customer service team. You can contact us via our website or by calling our dedicated customer support number.
2. Provide Information
Please provide your order details, including your order number and the item you wish to return or exchange. Our team will guide you through the process and issue a return authorisation if required.
3. Pack Your Item
Carefully package the jewellery item you wish to return, ensuring it is in its original condition and includes all accompanying documentation and accessories.
4. Shipping Label
Once we have received your return request, we will provide you with a prepaid shipping label, making the return or exchange process as convenient as possible for you.
5. Send It Back
Take your packaged item to the designated shipping location or arrange for a pickup using the provided shipping label.
6. Inspection
Upon receiving your returned item, our team will carefully inspect it to ensure it meets our return/exchange criteria.
7. Processing
If everything is in order, we will promptly process your return or exchange.
8. Confirmation
You will receive a confirmation email once your return has been processed, and your refund or exchange will be on its way.
Please note: If you are returning jewellery because it does not meet your expectations or you selected the wrong size, the shipping costs for the return will be your responsibility.
We want to ensure your return or exchange experience is as smooth and easy as possible. If you have any questions or need assistance at any stage of the process, our customer service team is here to help.