Returns & Refunds

 

Changed your mind? You have 14 days from delivery to let us know you’d like to return your item.

In short:

• Email support@carteremporium.com with your order number to start a return.
• Change-of-mind returns: return shipping is paid by you.
• Damaged, faulty or wrong item: we cover the return and offer a replacement or full refund.
• Refunds are made within 14 days of receiving your return.

Read the full details in our Refund Policy.